SHIPPING INFORMATION

A MESSAGE TO YOU

We know you are excited to get your products from Aus Home Basics, we are too! That is why we do our best to ensure the delivery is done as fast as possible to ensure you get your items quickly.

AUS POST NOTICE

We ship with Australia Post and they are currently experiencing delays in their delivery times as COVID-19 has made a large impact in their systems and ability to ship products effectively. Due to social distancing measures, signature is no longer required when receiving your order. 

IS DELIVERY FREE?

Yes! We offer FREE delivery Australia wide with no minimum purchase requirement!

HOW LONG DO YOU PROCESS AN ORDER?

Orders placed Monday to Friday, between 9am-5pm ACST are processed the same day. Orders placed after that period will be processed in the next business day.

HOW LONG WILL IT TAKE FOR MY AUS HOME BASICS PURCHASE TO ARRIVE?

We ship all products within approximately 24-48 hours of processing your order, ensuring you get your Aus Home Basics purchase as soon as possible.

You will receive your Aus Home Basics purchase usually within 7-14 business days of placing your order as some of our products will be shipped from our overseas warehouse. The delivery time is largely dependent on how fast AU Post is since their enterprise is experiencing large volumes of package deliveries daily.

Sometimes, after being given a tracking number, your order status says "Pending" or "Ready for Processing". During this time, your order has been handed over to Australia Post and they're verifying your shipping information in preparation for delivery. Orders shipped from our overseas warehouse will get this message usually up until the 4th or 5th day after placing an order.