FAQs

How can I get in contact with Aus Home Basics?

If you would like to get in touch with our support team, please contact us at hello@aushomebasics.com.au. One of our friendly staff members will assist you within 24-48 hours. 

Where are the products located and shipped from?

The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales - depending on the product and/or shipment. In case of low and depleting stocks, we ship your orders from our overseas warehouse. Please note, our products are not made in Australia and are generally made in China, this ensures you get your useful products at the best possible prices.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and Afterpay.

Is delivery free?

Yes, delivery is free Australia wide with no minimum spend.

What if my order is delayed?

If this is the case and you are wondering where your order is, first check the shipping confirmation email you received. This can often end up in your spam/junk folder. If you are still unable to track your order, please contact us at hello@aushomebasics.com.au.